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Public Offer for the Sale of Books in the Picturium Online Shop

Version 1.4. Date of publication and entry into force: 08.11.2026.

Seller: individual entrepreneur Pantsulaya David Andreevich (индивидуальный предприниматель Панцулая Давид Андреевич), INN (taxpayer identification number) 771508450365, OGRNIP (primary state registration number of an individual entrepreneur) 325774600810861. Full details are given in Section 15.

Web address of the Offer: https://shop.picturium.art/Offer. The version that the Buyer accepted when placing the order can be opened via the link in the email confirming payment for the order.

1. General Provisions

1.1. This document is a public offer (paragraph 2 of Article 437 of the Civil Code of the Russian Federation [Гражданский кодекс РФ]). In it, individual entrepreneur Pantsulaya David Andreevich (hereinafter the “Seller”) offers to enter into a distance retail sale and purchase contract for books with any natural person on the terms set out below. The contract is concluded when the Buyer accepts the Offer in the manner set out in Section 4.

1.2. The Buyer is a natural person who buys books for personal, family, household and other needs not related to business activities.

1.3. The following apply to the contract:

  • the Civil Code of the Russian Federation;
  • the Law of the Russian Federation No. 2300-1 of 07.02.1992 “On Protection of Consumer Rights” (Закон РФ от 07.02.1992 № 2300-1 «О защите прав потребителей»; hereinafter the “Consumer Protection Law”);
  • the Rules for the Sale of Goods under a Retail Sale and Purchase Contract approved by the Government of the Russian Federation and in force on the date the contract is concluded (Правила продажи товаров по договору розничной купли-продажи; hereinafter the “Sale Rules”).

The Seller provides the text of the Sale Rules at the Buyer’s request. If the Buyer resides outside Russia, the application of Russian law does not deprive the Buyer of the protection afforded, in the cases provided for by Article 1212 of the Civil Code of the Russian Federation, by the mandatory rules of the law of the country of their residence.

1.4. The terms of the Offer are the same for all buyers. The sale offer remains valid for as long as the Product can be ordered. The Seller does not refuse to conclude a contract if all of the following conditions are met at the same time:

  • the Product has not sold out, including that the batch offered by the Seller in the Product Card has not sold out;
  • the Product is not fully reserved for other orders;
  • the offer validity period stated in the Product Card has not expired;
  • the Seller has not withdrawn the offer, and the acceptance of orders for the Product has not been suspended (clause 14.2);
  • the Product can be delivered to the selected country by one of the methods shown in the Order form (clause 7.1).

1.5. The Offer does not limit the Buyer’s rights established by law. If any of its terms conflicts with the law, the law applies, and the remaining terms remain in force.

1.6. The Offer is drawn up in Russian. Translations into other languages, where published, are provided for convenience. If the texts differ, the Russian text prevails. The Buyer’s enquiries are accepted in any form; a certified translation is not required.

2. Definitions

  • Website means the Picturium website at https://picturium.art, together with its subdomain shop.picturium.art.
  • Checkout Page means the order checkout and order status pages on the Website’s subdomain shop.picturium.art; they are reached via the button in the Product Card and the “Proceed to checkout” button in the Cart. Payment itself takes place on the Payment Service’s page (clause 5.3).
  • Product Card means the offer for sale on the book’s page on the Website and also in the Picturium app, if the app displays it. The Product Card states: the price, the status (“In stock” or “Pre-order”), the dispatch period, the book’s specifications, information about the Seller, the delivery and return terms, and the offer validity period (if one has been set).
  • Product means a copy of the printed book offered in the Product Card. Only books whose page on the Website has a Product Card with a price are sold; the other books in the Website’s catalogue are shown for information only and are not for sale.
  • Pre-order means the purchase of a Product that is not yet ready for dispatch (for example, the print run is still being printed). A Pre-order is paid for in full in advance; the dispatch window is stated in the Product Card.
  • Cart means the Website page or the section of the Picturium app in which the Buyer selects several books for a single Order. The Cart neither reserves copies nor fixes the price: availability and the price are checked when the Order is placed (clause 4.9).
  • Order means a request by the Buyer placed on the Checkout Page. It specifies one or more Products and the quantity of each, the delivery method and the Recipient’s details. Each Order is assigned a number.
  • Recipient means the Buyer or another person named in the Order to receive the Product.
  • Payment Service means the Robokassa payment acceptance service, website https://robokassa.com.
  • Business Days means all days except days off and non-working public holidays under the laws of the Russian Federation.

3. Subject Matter of the Contract, Product Information, Obligations of the Parties

3.1. The Seller undertakes to transfer the Product into the ownership of the Buyer, and the Buyer undertakes to pay for it, on the terms of the Offer. The following are specified in the Order and fixed when it is placed: each Product and its quantity, the price of each Product, the delivery method and cost, and the dispatch period of the Order.

3.2. Before placing an Order, the Buyer sees in the Product Card and on the Checkout Page:

  • the main consumer properties of the book: size, number of pages, paper, binding and other specifications;
  • the age rating;
  • the name and address of the manufacturer (publisher) and the place of manufacture;
  • the price in roubles;
  • the delivery methods, cost and terms;
  • the dispatch period;
  • the offer validity period, if one has been set;
  • information about the Seller;
  • the returns procedure;
  • other information that must be provided by law before the contract is concluded.

Unless otherwise stated in the Product Card, the manufacturer (publisher) of the Product is the Seller; its name and address are stated in the Product Card, in the information about the Seller. The place of manufacture is stated in the Product Card.

These details are provided in Russian on the Russian-language version of the Product Card and the Checkout Page, as well as in the “Order shipped” email (clause 7.3). On pages in other languages, the same details are provided in translation for convenience (clause 1.6), and texts not translated into the language of the page are provided in English or Russian; if the texts differ, the Russian text prevails.

3.3. No warranty period, service life or shelf life is set for the books, unless otherwise stated in the Product Card.

3.4. The Seller undertakes to:

  • transfer a Product of proper quality in the quantity specified in the Order;
  • pack it so that it remains intact during delivery;
  • transfer the Product free from any third-party rights;
  • meet the time limit under Section 6;
  • keep the Buyer informed by email of the progress of the Order.

3.5. The Buyer undertakes to provide accurate details in the Order that are needed for delivery and communication. What happens if the details are incorrect is described in clauses 7.6 and 7.7.

4. Placing an Order and Concluding the Contract

4.1. An Order is placed on the Checkout Page. There is no need to register on the Website or in the app. Orders placed by telephone, by email or via messages are not accepted.

4.2. One Order may include one or more books, each from 1 copy up to the number of copies available. Several books are selected in the Cart, while the purchase button in the Product Card places an Order for one book straight away. All the books in one Order are dispatched in a single parcel (clause 6.1). If more copies are available than the Order form accepts at one time, the remaining copies may be ordered in subsequent Orders.

4.3. In the Order form, the Buyer provides:

  • the number of copies of each book (for an Order from the Cart, it is selected in the Cart and shown on the Checkout Page);
  • the delivery method;
  • the delivery country, chosen from the countries available for the selected method;
  • the Recipient’s full name as written in their identity document;
  • a telephone number, which, for delivery to an Ozon collection point, must be linked to an Ozon account (clause 7.7);
  • the email address to which emails about the Order and the fiscal receipts will be sent;
  • if the delivery method requires an address: for delivery to the Recipient’s address — the postal code, the region (optional), the city or town, and the address; for delivery to a collection point — the city or town and the address of the collection point, while the postal code and the region are optional.

An Order comment is optional. The form checks that it is being submitted by a human; the Yandex SmartCaptcha service is used for this.

4.4. To accept the Offer (acceptance), the Buyer takes two steps:

  1. submits the completed Order form with the “I accept the terms of sale” box ticked;
  2. pays for the Order in full (clauses 4.6–4.7).

Registration, correspondence, a telephone call or submitting the form without payment does not constitute acceptance.

4.5. The contract is deemed concluded at the moment the Order is paid in full (clause 5.5). From that moment, the Seller is obliged to transfer the Product. An unpaid Order is not a contract and does not bind the parties to anything.

4.6. The payment period is 70 minutes from the moment the Order is placed. During this time, copies of all the Products in the Order are reserved for it. If payment is not received in time, the Order is cancelled and the reservation is released.

4.7. Payment may be started before the payment period ends but confirmed after it ends or after the Order has been cancelled. The Seller accepts such payment: the contract is concluded, and the Buyer receives a confirmation under clause 4.8. If by that moment no copies of one or more books in the Order remain available, the Seller informs the Buyer of this by email no later than the next Business Day, and the Buyer, at their choice:

  • agrees to the transfer of the Order within a new period agreed by the parties (clause 6.3);
  • demands a refund of the full amount paid — the Seller refunds it no later than 10 days from the date of the demand.

Until a new period is agreed, the period fixed in the Order and the Buyer’s rights under clauses 6.5–6.6 apply.

4.8. After payment, the Seller sends a confirmation to the Buyer’s email address: the “Order paid” email. It states:

  • the Order number;
  • the name and quantity of each Product;
  • the amount;
  • the dispatch period, if one was stated in the Product Card (if not, the period under clause 6.1 applies);
  • the delivery address, if one was provided;
  • a link to the version of the Offer accepted when the Order was placed.

If the email has not arrived, the Buyer should check their “Spam” folder and write to the Seller (Section 15).

4.9. While the Buyer is filling in the form, the price, the delivery cost, the dispatch period or the version of the Offer may change. In that case, the Checkout Page shows the new terms and asks the Buyer to confirm them again. An Order is created only on the terms that the Buyer saw when submitting the form.

5. Price, Payment and Receipts

5.1. Prices are stated in roubles. The price of each Product and the delivery cost are shown separately before payment, are fixed in the Order and do not change after the Order is placed. Prices in the Cart are for reference only: the prices fixed in the Order are those valid at the moment it is placed.

The price of the Product may be valid until a specific day — for example, the Pre-order price. This price is valid until the end of the specified day, Moscow time. The day itself is stated in the Product Card and, if sales continue after it, so is the price that will apply thereafter. The price fixed in the Order is the price that was valid at the moment the Order was placed, even if the Order is paid for after that day. If the price changed while the Buyer was filling in the form, clause 4.9 applies.

5.2. The delivery cost is stated in the Order form for the whole Order. It depends on the selected delivery method and the country of delivery, and may also depend on the number of book copies in the Order and their weight. The calculation rule is stated in the description of the method: for example, a parcel price and a surcharge for each copy starting from a stated copy, or the Russian Post tariff for the calculated weight of the Order including packaging (the amount is rounded up to a whole rouble). If delivery is shown as free, no payment is required for it. No other paid goods or services are included in the Order.

5.3. The Order is paid for in advance in full (100% prepayment) on the secure page of the Payment Service. Payment can be made by bank card or by another method shown on that page, for example via Yandex Pay or the Faster Payments System (SBP), if they are offered there. Card details are entered on the Payment Service’s page and are not passed to the Seller.

5.4. The price does not depend on the payment method. The Seller does not charge the Buyer any fee for payment.

5.5. The Buyer is deemed to have paid for the Order from the moment their bank confirms the transfer. The Payment Service accepts the money on behalf of the Seller. This does not release the Seller from the obligation to refund money in the cases provided for by the Offer and by law.

5.6. Fiscal receipts are sent electronically to the email address given in the Order:

  • on payment — a receipt marked “100% prepayment”;
  • on dispatch of the Order — a “Full payment” receipt that offsets the prepayment;
  • on a refund — a refund receipt.

The receipts issued on payment and on dispatch are generated via the Payment Service’s Robocheki (Робочеки) service.

6. Dispatch and Transfer Periods. Pre-orders

6.1. The dispatch period is stated in the Product Card and fixed in the Order when the Order is placed:

  • for a Pre-order — a dispatch window, for example “Ships December 1–20, 2026”. The Seller hands the Order over to the delivery service no later than the last day of that window;
  • for an “In stock” Product with the dispatch period “Ships within N business days” — no later than the Nth Business Day after the day of payment;
  • if no dispatch period is stated in the Product Card, or the last day of the dispatch window has already passed by the time of payment — no later than 10 Business Days after the day of payment. In that case, a dispatch window that ended before payment does not apply.

If an Order contains several books with different dispatch periods, all the books are dispatched in a single parcel and the latest of the periods applies to the Order: if the Order includes a Pre-order — the dispatch window of the Pre-order (if there are several Pre-orders — from the latest of the start dates to the latest of the end dates of their windows); if there is no Pre-order — the longest of the “Ships within N business days” periods, but not less than 10 Business Days after the day of payment if any of the books has no dispatch period stated. The dispatch period of the Order is shown on the Checkout Page before the Order is placed and is fixed in the Order.

6.2. The period for transferring the Product to the Buyer (paragraph 1 of Article 23.1 of the Consumer Protection Law) expires:

  • for delivery within Russia — 30 calendar days after the last day of the dispatch period under clause 6.1;
  • for delivery to other countries, if offered in the Order form — 60 calendar days after the last day of the dispatch period.

The Product is deemed transferred at the moment of handover (clause 7.5).

6.3. The dispatch period and the transfer period may be changed only by agreement with the Buyer, for example if the Buyer agrees to a new period in reply to the Seller’s email. Without such agreement, the period fixed in the Order applies.

6.4. If the Seller realises that the Order cannot be dispatched on time (for example, because printing of the print run is delayed), the Seller informs the Buyer of this by email before the dispatch period ends. In the email, the Seller states the expected date and reminds the Buyer of their rights under clauses 6.5, 6.6 and 6.8.

6.5. If the Product is not transferred within the period under clause 6.2, the Buyer may, at their choice, demand:

  • that the Product be transferred within a new period set by the Buyer;
  • a refund of the prepayment.

In either case, the Buyer is also entitled to demand full compensation for losses caused by the missed deadline (Article 23.1 of the Consumer Protection Law).

6.6. If the transfer period is breached, the Seller pays a penalty of 0.5% of the prepayment amount for each day of delay. The penalty accrues from the day on which the Product should have been transferred until the day of transfer or refund of the prepayment, and may not exceed the prepayment amount. Demands for a refund of the prepayment and for compensation for losses are met within 10 days from the date they are made.

6.7. The Seller is released from these consequences only if the Seller proves that the deadline was missed due to force majeure or through the Buyer’s fault. Delays on the part of the printing house, suppliers or the delivery service are not such circumstances. The time during which a parcel delivered to a post office or collection point within the transfer period (clause 6.2) awaits the Recipient after the notice of arrival is not considered a delay on the part of the Seller.

6.8. Before the Product is transferred, the Buyer may cancel the Order at any time, including a Pre-order while the print run is still being printed (Section 8).

7. Delivery

7.1. The delivery methods, their cost and the delivery countries are shown in the Order form. Delivery is made only to the countries available for the selected method. The delivery terms are also described in the “Shipping and returns” section of the Product Card. If the Order form offers delivery outside Russia, any duties, taxes and fees of the Recipient’s country, if charged, are not included in the Order price and are paid by the Recipient in accordance with the rules of their country.

7.2. The Seller hands the Order over to the selected delivery service. The Recipient’s full name, telephone number and address (including the country) and the Order comment are passed to that service for delivery purposes only.

7.3. After dispatch, the Seller sends the “Order shipped” email to the Buyer’s email address. It states the name and quantity of each Product, the delivery service, the tracking number (if the selected method provides one), the delivery address, the procedure and time limits for returning a Product of proper quality (Section 8), and information about the Seller. It also contains information about each Product: the manufacturer (publisher) and its address, the place of manufacture, the main consumer properties, the age rating, and the price under the Order. The “Full payment” receipt arrives at the same time.

By this email, the Seller provides the information about the Product and about the procedure and time limits for its return that, under paragraph 3 of Article 26.1 of the Consumer Protection Law, must be provided in writing on delivery. In the email, this information is always given in Russian, including where the Order was placed in another language. The Sale Rules allow this to be done in electronic form. No paper information sheet is enclosed in the parcel.

7.4. We recommend checking the parcel on receipt. If the packaging is damaged or the Product is spoiled, have this recorded by the delivery service if possible and inform the Seller. If there is no such record, the Buyer still retains their rights under Section 9.

7.5. The Seller has fulfilled the obligation to transfer the Product at the moment the Product is handed over to the Recipient. If the Recipient is absent, the Product may be received by a person who presents the notice, the Order number or another document confirming the delivery arrangements. At the moment of handover, ownership of the Product and the risk of its accidental loss or damage pass to the Buyer. Until handover, this risk is borne by the Seller.

7.6. If the Product has not been handed over through the Buyer’s fault (incorrect details were provided, or the parcel was not collected within the storage period) and has been returned to the Seller, the Seller informs the Buyer of this by email. The Buyer then chooses:

  • re-dispatch — within a new agreed period, after the Buyer has paid for the repeat delivery at the cost of the selected delivery method shown in the Order form on the day of re-dispatch;
  • cancellation of the purchase — the Seller refunds the amount paid less the Seller’s own costs of returning the parcel (clause 8.6).

If the Buyer does not reply within 14 days from the date of the notice, the Seller is entitled to withdraw from the contract (paragraph 3 of Article 484 of the Civil Code of the Russian Federation): the Seller notifies the Buyer of this by email and, no later than 10 days from the date of that notice, refunds the amount paid less the Seller’s own costs of returning the parcel.

7.7. For delivery to a collection point, it is the Buyer who chooses a collection point of the delivery service by which the Order is dispatched and specifies the address of that collection point in the Order form. In this case, the address of the collection point is deemed to be the delivery address. For delivery to an Ozon collection point, the Recipient’s telephone number in the Order must be linked to an Ozon account: without this, Ozon does not create the parcel. An Ozon account is needed only for this method: for delivery to the same country, the Seller also offers in the Order form another delivery method for which no account with the delivery service is needed.

If there is no collection point of that service at the specified address, or the collection point is closed or does not accept the parcel, the Seller informs the Buyer of this by email before dispatch and offers another operating collection point of the same service in the same city or town — where possible, the one nearest to the specified address. In reply, the Buyer agrees to the collection point offered, chooses another collection point of that service or cancels the Order (Section 8). The Seller does not dispatch the Order to a collection point that the Buyer has neither chosen nor confirmed.

If there is no operating collection point of that service in the city or town given in the Order, or Ozon does not accept the telephone number given in the Order, the Seller informs the Buyer of this by email. In reply, the Buyer specifies another collection point of that service (including one in another city or town) or a telephone number linked to an Ozon account, or cancels the Order (Section 8).

If the Buyer does not reply to a notice under either of the two preceding paragraphs within 14 days, the Seller is entitled to withdraw from the contract (paragraphs 2 and 3 of Article 484 of the Civil Code of the Russian Federation): the Seller notifies the Buyer of this by email and, no later than 10 days from the date of that notice, refunds the full amount paid.

Before the Order is dispatched, the Buyer may ask for the collection point or the Recipient’s telephone number to be changed: to do so, the Buyer writes to the Seller’s email address (Section 15) from the email address given in the Order and states the Order number and the new details. The new collection point must be a collection point of the same delivery service in the delivery country given in the Order; the delivery cost does not change in this case. Changes are made by agreement of the parties: the Seller confirms them in an email to the email address given in the Order. If the new collection point or telephone number came from a different address — with such a request or in reply to the Seller’s notice under this clause — the Seller does not change anything until the Buyer confirms them from the email address given in the Order. After the Order has been handed over to the delivery service, the collection point or telephone number may be changed only if the rules of that service allow it.

The Seller enters the agreed collection point and telephone number in the Order before dispatch. In the “Order shipped” email (clause 7.3), the collection point that has already been agreed is stated as the delivery address. If the collection point in the Order is specified incorrectly or the telephone number is not linked to an Ozon account, the time during which the Seller awaits the Buyer’s reply is not considered a delay on the part of the Seller (clause 6.7).

8. Cancelling the Purchase of a Product of Proper Quality

8.1. The Buyer may cancel the purchase of the Product at any time before it is transferred and, after transfer, within 7 days (Article 26.1 of the Consumer Protection Law). If, on delivery, the Buyer did not receive in writing (including in electronic form) the procedure and time limits for returning a Product of proper quality, the cancellation period is 3 months from the moment of transfer. The whole Order or only some of the copies may be cancelled. If some of the copies are cancelled before dispatch, the Seller refunds their cost (clause 8.6) and dispatches the remaining copies within the period under Section 6. When the remaining copies are dispatched, the Seller sends the Buyer, individually by email, the information under clause 7.3 and the number of copies dispatched, and the “Full payment” receipt (clause 5.6) is issued for the amount remaining after the refund.

8.2. The Product is a book from a print run and has no individually defined properties, so its purchase may be cancelled: the exception in paragraph 4 of Article 26.1 of the Consumer Protection Law does not apply to it. Products of proper quality are not exchanged: the Buyer may return the Product under this Section and place a new Order.

8.3. A Product that has been received may be returned if its marketable condition and consumer properties have been preserved and the proof of purchase (the fiscal receipt or the Order number) has been kept. A colouring book whose pages have been coloured in, signed or otherwise filled in, or a book with damage that appeared after transfer, has not preserved its marketable condition and consumer properties: it cannot be returned as a Product of proper quality. If there is no proof of purchase, the Buyer may confirm the purchase by other evidence.

8.4. To cancel the purchase, the Buyer writes to the Seller at the email address or postal address given in Section 15. The message must state:

  • the Order number, or the email address and telephone number given in the Order;
  • the full name;
  • which copies are being returned;
  • bank details for the refund, if the money cannot be refunded to the original payment method (clause 10.2).

8.5. The Buyer returns a received Product remotely, by Russian Post to the address that the Seller provides by email in reply to the notice of cancellation (clause 8.4), the addressee being individual entrepreneur Pantsulaya D. A. We recommend sending it with an inventory of contents. At the Buyer’s request, the Seller will agree another method that allows the condition of the Product to be checked on receipt, for example another delivery service. The Buyer pays for the return shipment and bears the risk of loss of or damage to the Product in transit.

The Seller checks the condition of the Product on receipt of the parcel and reports the result by email. If the marketable condition or consumer properties of a copy have not been preserved, including because of damage in transit, the Seller sends photographs and is entitled to refuse a refund for that copy; at the Buyer’s request, the Seller sends the copy back at the Buyer’s expense. This rule does not apply to defects for which the Seller is responsible (Section 9).

If the parcel has not yet been handed over, the Buyer may choose not to collect it; in that case it is sufficient to give notice of cancellation under clause 8.4, and the money is refunded within the period under clause 8.6, less the costs of returning the parcel.

8.6. The Seller refunds the money no later than 10 days from the date the demand is made:

  • if the Order has not yet been dispatched — the full amount paid;
  • if the whole Order is cancelled after dispatch — the amount paid, including the cost of delivery to the Buyer.

The Seller may withhold only the Seller’s own costs of delivering the returned Product from the Buyer, for example the fee for returning a parcel that the Buyer did not collect or refused to accept. There are no other deductions.

9. Product with Defects

9.1. If a defect is found in the Product (for example, a printing or binding defect, or missing or damaged pages), the Buyer may, at their choice, demand:

  • replacement with an identical Product of proper quality;
  • replacement with another Product of the Seller, with the price recalculated;
  • a proportionate reduction of the price;
  • elimination of the defects free of charge or reimbursement of the costs of correcting them;
  • a refund of the amount paid, with withdrawal from the contract.

The Buyer is also entitled to demand full compensation for losses caused by the defect (Article 18 of the Consumer Protection Law). If fewer copies are delivered than were paid for, the Buyer may demand that the missing copies be sent, demand a refund for them, or reject the Product received and demand a refund of the full amount paid.

9.2. Demands may be made if the defect is discovered within a reasonable time, but no later than 2 years from the date the Product was transferred. If a material defect is discovered later, the Buyer retains the rights provided for by paragraph 6 of Article 19 of the Consumer Protection Law. Time limits for meeting demands:

  • refund, price reduction, reimbursement of costs and compensation for losses — 10 days from the date the demand is made;
  • replacement — 7 days; if a quality check is needed — 20 days; if no copy is available for replacement — up to one month.

For breach of these time limits, the Seller pays a penalty of 1% of the price of the Product for each day of delay (Article 23 of the Consumer Protection Law).

9.3. The Seller accepts a Product with defects and, if necessary, checks its quality; the Buyer may take part in the check. The absence of a fiscal receipt is not a ground for refusal. Demands under this Section may be made even if the Buyer has already started using the Product.

9.4. The Buyer may send a Product with defects by Russian Post to the address in clause 8.5 or by another method agreed with the Seller. The rule in clause 8.5 on payment for the shipment and the risk in transit does not apply to a Product with defects: the Seller reimburses the shipping costs on the basis of the payment document, together with the refund or separately.

10. Refunds

10.1. Money is refunded by the same method that was used to pay for the Order: to the bank card or account from which payment was made. Refunds are made through the Payment Service.

10.2. If the money cannot be refunded by this method (for example, the card has been closed), the Seller transfers it to the bank account specified by the Buyer in the demand: the account holder’s full name, the account number and the bank’s BIK (Russian bank identification code).

10.3. The costs of transferring the money for a refund are borne by the Seller. When a refund is made, a refund receipt is sent to the Buyer’s email address. When the full amount of the Order has been refunded, the Buyer receives an email about the refund.

11. Enquiries and Claims

11.1. Questions, demands and claims are accepted in writing or electronically:

  • by email to info@remedia.pics — this is the address for claims;
  • by post, to the postal address that the Seller provides by email on request.

Questions may be asked by telephone on +7 926 007-90-95. It is better to send a demand in writing, so that the Buyer has proof of the date on which it was made.

11.2. In a demand, the Buyer states the Order number (or the email address and telephone number given in the Order), their full name and the substance of the demand and, for a refund, the refund method (clauses 10.1–10.2). Photographs of the defect help to resolve the matter faster but are not mandatory.

11.3. The Seller replies in writing or electronically. Demands are answered within the time limits established by law for each demand. Other enquiries are answered no later than 10 days from the date of receipt.

11.4. There is no mandatory pre-trial procedure: the Buyer may go to court directly. An action for the protection of consumer rights is brought, at the Buyer’s choice, at the place of residence of the Seller (an individual entrepreneur), at the Buyer’s place of residence or place of stay, or at the place where the contract was concluded or performed (paragraph 2 of Article 17 of the Consumer Protection Law).

12. Personal Data

12.1. The Seller processes the data from the Order: full name, telephone number and email address, delivery country and address, comment, and the language and source of the Order (website or app). In addition, the number of the accepted version of the Offer and the time and IP address of its acceptance are stored. The data are needed to conclude and perform the contract: to accept payment, issue fiscal receipts, deliver the Order, communicate about it, handle enquiries and comply with legal requirements.

12.2. The grounds for processing are the performance of a contract to which the Buyer is a party and the obligations imposed on the Seller by law, including those relating to the use of cash register equipment (paragraphs 2 and 5 of Part 1 of Article 6 of Federal Law No. 152-FZ of 27.07.2006 “On Personal Data” [Федеральный закон от 27.07.2006 № 152-ФЗ «О персональных данных»]). No separate consent is required for this.

12.3. For these purposes, data are transferred to:

  • the Payment Service — the email address and the contents, amount and number of the Order;
  • the fiscal data operator, via the Payment Service’s receipt service — the email address for the receipt;
  • the delivery service — the Recipient’s full name, telephone number and address (including the country) and the Order comment;
  • the email service through which emails are sent — the data contained in the emails about the Order;
  • the Yandex SmartCaptcha service — technical data from the check on the Checkout Page.

12.4. Order data are stored for 5 years after the contract has been performed and are then deleted or depersonalised. Information that the Seller is required by law to keep (including for tax accounting purposes) is stored for the period established by law. The Buyer is entitled to obtain information about the processing of their data and to demand that the data be clarified, blocked or destroyed if they are incomplete, outdated, inaccurate, unlawfully obtained or not necessary for the stated purpose (Article 14 of Federal Law No. 152-FZ). Requests are sent to the email address or postal address given in Section 15. The other terms of processing are described in the Privacy Policy: https://shop.picturium.art/Privacy.

12.5. If the Seller needs consent to the processing of data for other purposes, for example for advertising mailings, the Seller will request it separately from the Offer: in a separate document and with a separate optional tick box. The purchase does not depend on such consent. Without it, Order data are not used for advertising.

12.6. If the Buyer names another person as the Recipient, the Recipient’s full name, telephone number and address are processed only for the delivery and handover of the Order, on the basis of paragraphs 5 and 7 of Part 1 of Article 6 of Federal Law No. 152-FZ. The Buyer provides the Recipient’s details with the Recipient’s knowledge and informs the Recipient that the details have been passed to the Seller and the delivery service for the handover of the Order.

13. Liability. Force Majeure

13.1. The parties are liable for non-performance or improper performance of the contract under the laws of the Russian Federation, including the Consumer Protection Law. The Offer does not limit the Seller’s liability established by law.

13.2. The Seller is released from liability if the Seller proves that proper performance was prevented by force majeure — extraordinary circumstances that were unavoidable under the given conditions (paragraph 3 of Article 401 of the Civil Code of the Russian Federation) — or that there is another ground provided for by law (paragraph 4 of Article 13 of the Consumer Protection Law). The Buyer is liable for breach of the contract if the Buyer is at fault (paragraph 1 of Article 401 of the Civil Code of the Russian Federation). The following are not considered force majeure:

  • breaches by the Seller’s counterparties — the printing house, suppliers, the delivery service;
  • the unavailability of the necessary goods on the market;
  • the Seller’s lack of funds.

13.3. The Seller informs the Buyer of such circumstances by email without delay. This does not limit the Buyer’s right to cancel the purchase of the Product before transfer and get the prepayment back (Section 8). If performance of the contract becomes permanently impossible, the Seller refunds the prepayment no later than 10 days from the moment this became clear.

13.4. The Seller is not responsible for the content of third-party websites linked to from the Website. This does not relieve the Seller of liability for performance of the contract, including where third-party services are used for payment and delivery.

14. Validity and Amendment of the Offer

14.1. A version of the Offer enters into force upon publication on the page https://shop.picturium.art/Offer (the date is given at the beginning of the document). It remains in force until it is withdrawn or a new version is published. The offer for a specific Product is valid for as long as the Product can be ordered (clause 1.4). If the Product Card does not state an offer validity period, the offer is valid indefinitely — until the Seller withdraws it (clause 14.2). If such a period is stated (“Offer valid through …”), the offer is valid until the end of that day, Moscow time.

14.2. The Seller may amend or withdraw the Offer by publishing a new version or withdrawing the sale offer. The Seller may also suspend the acceptance of new Orders for a particular Product. For a Pre-order, acceptance is suspended once the dispatch window stated in the Product Card has passed. Suspension does not affect Orders already placed: such Orders may be paid for within the period under clause 4.6 (or in the manner set out in clause 4.7). A new version applies only to Orders placed after its publication. Withdrawal of the Offer does not affect contracts already concluded or Orders placed before the withdrawal: such Orders may be paid for within the period under clause 4.6 (or in the manner set out in clause 4.7), in which case the contract is concluded.

14.3. A placed Order is governed by the version of the Offer that the Buyer accepted when placing it. Its number is stored in the Order, and a link to it is sent in the “Order paid” email. The terms of a concluded contract may be changed only by agreement with the Buyer. The Seller may not unilaterally change them or withdraw from the contract, except in cases expressly provided for by law.

14.4. The contract remains in force until the parties have fully performed their obligations.

15. Seller’s Details

  • Individual entrepreneur Pantsulaya David Andreevich (Индивидуальный предприниматель Панцулая Давид Андреевич)
  • INN: 771508450365
  • OGRNIP: 325774600810861; the entry was made in the Unified State Register of Individual Entrepreneurs (EGRIP) in 2025 by the Interdistrict Inspectorate of the Federal Tax Service of Russia No. 46 for Moscow (Межрайонная инспекция ФНС России № 46 по г. Москве)
  • Postal address for claims and for returning the Product: provided by email on request
  • Telephone: +7 926 007-90-95
  • Email, including for claims: info@remedia.pics
  • Working hours: orders on the Checkout Page are accepted 24 hours a day; enquiries are handled on Business Days, from 10:00 to 19:00 Moscow time.
  • Website: https://picturium.art; orders are placed on the Website’s subdomain shop.picturium.art; Offer: https://shop.picturium.art/Offer